18 November 2019

The Lewisham Patient User Group (PUG)

The PUG is a volunteer group whose role is to act as a ‘critical friend’ to Lewisham and Greenwich NHS Trust. We are completely independent and represent the voice of the patient. Working in small teams, we visit all of the wards and outpatient areas at Queen Elizabeth Hospital (QEH) at least once a year, and report to the hospital on our findings. Members of the group also attend Trust-wide committees – for example, catering, complaints and patient experience.

About the opportunity

Working in a small team, you’ll take part in a programme of visits (during the day) to wards and outpatient clinics across QEH. There will usually be one visit a month – dates by arrangement with the team. You’ll talk to patients and relatives about their experience in the hospital, and look at the facilities in the ward or clinic. You’ll also talk to staff about their views. After the visits, you’ll write up feedback reports which are circulated to the wards for comment, and also to senior staff. The PUG meets one morning a month to share our findings and hear from speakers on a range of hospital issues – we’d want you to play an active role in the group so you should aim to attend these regularly. Later on, there may be opportunities to represent the PUG on Trust committees. You’ll be supported by a Team Leader – and of course other members of the PUG. This is a rewarding role with the opportunity to improve the patient experience in QEH.

What are we looking for?

We’re looking for someone enthusiastic, reliable and trustworthy. You will be talking and listening to patients and staff, so you’ll need to be well presented and have a friendly attitude and good communication skills – and tact and sensitivity where people are in difficult situations. Good report-writing skills are essential. There’s no set term for this role – we’re looking for someone who is willing to participate over the longer term.

The Trust requires all volunteers to provide the names and addresses of two referees, be health checked with its Occupational Health department and have a Police (CRB/DBS) check completed.

If you would like to volunteer to join us or require any further information please do get in touch with the patient experience team at LG.PatientExperienceLGT@nhs.net